How to Deal Effectively with Challenging Employee Behaviors

  • Friday, July 21, 2017
  • 12:30 PM - 1:30 PM
  • Webinar


Registration is closed

How to Deal Effectively with Challenging Employee Behaviors

Led by MD MGMA, in collaboration with the CT MGMA, DE MGMA, MA/RI MGMA, NY MGMA, PA MGMA, and VA MGMA.

Struggling with how to turn your problem employees into productive ones? In this session, learn what makes people perform at levels that are inconsistent with the established standards and practices of your organization. Add results-oriented, practical techniques that have been street-tested to proactively eliminate tough situations before they happen and handle destructive behaviors before irreparable damage is done to the team. 

About the Speakers

D Ryan Setzer is a seasoned performance coach and trainer specializing in leadership development, techniques for dealing with challenging employees, and strategies for delivering exceptional customer experiences. Along with Viki Ryan RN, he co-authored the book, The Ultimate Medical Manager – Leadership for Results.

Setzer’s philosophy and techniques on leadership, team-building, communication, and staff development have been presented in over 1500 seminars in the U.S. and abroad to over 65,000 attendees in 46 states and 9 countries. His theories, when put into practice, have produced measurable results in industries ranging from Fortune 500 companies, major healthcare organizations, and international manufacturers to professional athletics. His programs are sought after by large and small companies, and individuals seeking to maximize their potential.

Viki Ryan, RN has been in the spotlight all her life. As a graduate of the University of Miami Drama Department, Viki learned how to capture an audiences’ attention, concentrate on the necessary details to thoroughly prepare for her scene, an most importantly, function as a member of an ensemble. These critical lessons prepared Ryan to make her transition from pursuing success on “the boards of Broadway to the floors of healthcare providers and the streets of the corporate way.”

As a registered nurse, she has had the opportunity to explore career paths that have given her an insight into human behavior and potential. Her varied background in the arts, medicine and business give her a well-rounded perspective that audience members relate to and appreciate. Viki brings to the platform a polished style and the skill of presenting material that many consider common sense, yet few make common practice.

Together, their specialties include: Handling difficult employees, making the transition from doer to leader, creating an exceptional patient experience, managing a customer service team, providing feedback that elicits a commitment to change instead of momentary compliance.


Part 1 - Register through your respective/local MGMA chapter to secure a spot for the webinar.

Part 2 - Access the webinar.  The ClickMeeting (webinar hosting system) webinar link will be distributed through the MGMA confirmation and reminder emails.  Follow the link and enter your name and email address at the date and time of the webinar. 
** Note: If you have firewall security on your computer, you may encounter trouble as you access the webinar.

Continuing Education Units, CEUs

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.

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