NY MGMA Collaborative Webinar - Job Function vs. Job Purpose; Why Satisfied Patients Cost Your Practice Money

  • Friday, February 05, 2016
  • 12:30 PM - 1:30 PM
  • Click Meeting Webinar


Registration is closed
Job Function vs. Job Purpose; Why Satisfied Patients Cost Your Practice Money

Presented by the NY MGMA in Collaboration with the DE MGMA, MA/RI MGMA and PA MGMA

**Postponed from January 22, 2016

Exclusive Professional Liability Sponsor for New York MGMA

About this Webinar

We have all been there; we are in a customer service experience in which a company’s representative goes above and beyond their call of duty to ensure we receive the best treatment possible and that our expectations are exceeded. Then, there are the experiences in which the representative, “did their job” by addressing our concerns or taking care of our needs, but we are left with a lackluster impression of the organization and we walk away merely satisfied with little to say about the experience or the company. What makes these two experiences so different to us as the consumer? Why are we left with a great story (and the motivation) to share with our friends from the experience that exceeds expectations and little say or remember the other? During this interactive session, we explore the thought-provoking concept of “Job Function verses Job Function” and how this concept plays daily in our organization. Real examples will be shared to demonstrate the concept and how it applies to your staff, your administrators and even your physicians. You’ll walk away challenged to implement simple tips to help train and refocus your organization on the “purpose” side of your roles and how you can best serve your customers and patients–to create a lasting impression. It’s time to break free from the sea of sameness that is plaguing the medical office experience today and do something different to help you take your customer service to the next level and exceed expectations every day.

Featured Speaker

Jamie Verkamp-Taylor

As a speaker, trainer and consultant, Jamie’s passion for people has helped her to energize nearly 40,000 audience members and become a nationally recognized thought leader in the healthcare industry. Her background in marketing and consumer behavior pairs well with her career-long involvement in the healthcare industry, as she’s able to educate healthcare leaders to better understand patient behaviors, what they desire from their patient experience and what shapes their perceptions. As a sought after speaker and trainer, Jamie shares her knowledge with audiences at more than 50 events each year speaking on topics related to patient experience excellence, new marketing initiatives and healthcare social media. Her expertise has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association. Verkamp’s 2010 article for the Medical Group Management Association (MGMA) Connexion, titled “The Real Value of Social Media in Healthcare” was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).


Part 1 - Register through your respective/local MGMA chapter to secure a spot for the webinar.

Part 2 - Access the webinar.  The ClickMeeting (webinar hosting system) webinar link will be distributed through the MGMA confirmation and reminder emails.  Follow the link and enter your name and email address at the date and time of the webinar. 

** Note: If you have firewall securities on your computer you may have trouble accessing the webinar.
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