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Director of Patient Access, Sexual & Reproductive Health Services

About the Agency: Health Imperatives is a non-profit agency whose mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts.  We believe that everyone has a right to be healthy, safe, empowered, and economically secure. Our trauma-informed health care and human services are responsive to the diverse needs of more than 30,000 people each year  

TITLE:         Director of Patient Access, Sexual & Reproductive Health Services

HOURS:      Full time, Monday through Friday including some evenings.  Travel required across

                    Southeastern Massachusetts.

DUTIES:     Within the Sexual and Reproductive Health Services team and under the direction of the Director of Reproductive Health Services, the Director of Patient Access is responsible for assessing business practices, and recommending and implementing changes necessary to increase patient access and maximize resources in seven clinics.  This includes:

                         

    • Providing vision, leadership and operational oversight of patient access functions
    • Identifying and implementing strategies to improve processes, promoting operational efficiencies, enhancing the patient experience and meeting MA DPH licensure requirements
    • Providing training, assessment and evaluation of staff regarding patient access functions
    • Managing Electronic Health Record system operations
    • Acting as a liason between program and finance staff regarding billing and inventory practices
    • In collaboration with program and fiscal staff, participates in revenue cycle initiatives, recommends front-end processes that support strategies to improve the quality of the process from a patient satisfaction as well as financial and clinical perspective
    • Ensuring supply ordering and inventory systems meet requirements
    • Ensuring policies and protocols are implemented based on CQI work plans and program requirements
    • Generating, maintaining and analyzing a variety of registration, appointment and scheduling reports and statistical reports regarding utilization and trends
    • Coordinating medical provider and staff scheduling of all sites, handling calls and ensuring adequate staffing coverage
    • Keeping current on practice management trends and matters
    • Other duties as assigned

    REQUIRED QUALIFICATIONS: Bachelor’s Degree and minimum of 5-8 years of experience in overseeing

    patient access for health/medical programs. Must have strong organizational and a track record for

    completing projects thoroughly and on time and the ability to simultaneously organize complex

    projects. Must be able to create effective communication strategies; convey clear messages, identify

    appropriate message content and delivery, listen actively, and develop clear written communications.

    Demonstrated strong leadership skills, including the ability to approach complex problems with

    creativity, sensitivity and sound judgment. Valid driver’s license necessary. Ability to lift up to 20

    pounds of program materials. 

    PREFERRED QUALIFICATIONS:  Master’s Degree in Business or Health Care administration. Experience as Medical Practice Manager across multiple sites.


    Apply to / send resume: egeraldo@healthimperatives.org

    Posted 11/25/19

    Primary Care Practice Manager - Emerson Practice Associates (EPA)

    Job Summary

    Under the direction of the Vice President and Director of Practice Management of Emerson Practice Associates (EPA), the Primary Care Practice Manager is responsible for the day-to-day oversight and operations of EPA’s primary care and family medicine outpatient clinics, including active management of clinic sites and maintaining quality metrics. Further, this multi-location, hands-on leadership role is involved in the recruiting and staffing, and the budget process, and revenue cycle management. Working closely with the Vice President, Director, and other Practice Managers, the Primary Care Practice Manager will ensure that the primary care and family medicine practices function as high performing, integrated physician practices with an emphasis on consistent and sustained performance improvement.

    Qualifications

    Education

    • Bachelor’s degree from an accredited program in either Health Administration, Business Administration, Public Health, or related field is required. Master’s degree strongly preferred.

    Experience

    • Minimum of 5-10 years of experience in physician practice/hospital operations and management.

    Skills

    • In-depth understanding of physician practice management
    • Knowledge of budgeting, revenue cycle, human resources management, and the quality improvement process
    • Clear track record of developing and integrating new systems in a team-orientated environment
    • Create strong relations with physicians
    • Creative problem-solving skills to address ad-hoc issues
    • Strong analytical skills to draft and interpret complex financial data
    • Ability to manage multiple projects and meet deadlines
    • Mentor and develop staff members
    • Leadership, independence, and initiative
    • Work collaboratively with diverse constituencies on obtaining and achieving common goals
    • Ability to use diplomacy and finesse in complex situations
    • Excellent written and verbal communication
    • Self-motivated and teamwork-oriented
    • Effective interpersonal and patient experience skills
    • Presentation and facilitation skills

    To Apply Online: https://jobs.emersonhospital.org/job/practice-manager-clerical-administrative-support-emerson-hospital-2802/

    Posted 9/4/19


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